We want you to be completely satisfied with your purchase from Sebastian Device. Please read our return and refund guidelines carefully:
1. Eligibility for Returns
Returns are accepted only for:
-
Items that are defective or damaged upon arrival.
-
Items incorrectly shipped by us.
2. Return Timeframe
To be eligible, you must notify us within 7 calendar days of receiving your order. Contact us promptly at [email protected] with your order number and details about the issue.
3. Condition of Returned Items
Items must be unused, in original packaging, and in the same condition as received. Products showing signs of use, damage, or missing parts will not be eligible for a refund.
4. Return Process
Once you contact us, we will provide instructions on how to return the item. Customers are responsible for return shipping costs unless the return is due to our error.
5. Refunds
After we receive and inspect the returned product, we will notify you of the refund approval. Refunds will be processed via cash or store credit within 7 business days.
6. Non-Returnable Items
Products that are personalized, used, or marked as final sale are not eligible for returns or refunds.
7. Exchanges
We currently do not offer direct exchanges. Please place a new order if you wish to purchase a different item.
8. Contact
For any questions related to returns or refunds, please email [email protected].